Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at issues which Frontier Airlines did not refund the price tag of flights canceled due to the coronavirus outbreak and made it just about impossible for people to use vouchers for other flights during the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser said the office of his had gotten over hundred complaints from Colorado and 29 various other states about the Denver-based low cost carrier since March, more than any business.
Individuals said Frontier refused to issue them your money back when flights were canceled due to the pandemic, that Weiser said violated department regulations that refunds are due even when cancellations are due to circumstances beyond airlines’ management. Other people who received vouchers for use on succeeding flights after voluntarily canceling their travel plans have been unable to redeem them. Some were rejected by the airline’s website and were unable to extend the 90-day time limit for using them or perhaps had been restricted to using the vouchers on only one flight, he wrote. Still other people who sought guidance through the airline’s customer support line had been recorded on hold for several hours and were disconnected frequently, he said.
Weiser believed that the Department of Transportation was in the best position to take a look at the complaints and said it has to issue fines of as much as $2,500 per violation when appropriate.
Persistent problem? DOT warns airlines? once more? to issue refunds for canceled flights soon after receiving 25,000 complaints
Businesses cannot be allowed to make the most of consumers during the time and must be held responsible for deceptive and unfair conduct, he mentioned in a statement.
Frontier said it has stayed in total compliance with division rules as well as regulations concerning flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to faith which is good to care for our passengers compassionately and fairly, the business said in a statement.
Complaints about obtaining refunds from airlines surged this particular spring. In May, Chao requested airlines to be as considerate and flexible as you can to the needs of passengers that face economic hardship.
In the department’s May air traveling consumer report, the most recent available, Frontier had the third highest price of overall issues, trailing Hawaiian Airlines and United Airlines. The report counts just complaints from customers which go through the problems of filing a complaint with the unit, not individuals who only grumble to an airline.